Job Description

Location : Bristol, Hybrid.

In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

We're looking for an Observability Engineer to join our Global Operations Support Systems team at Computershare.

This is an exciting opportunity to join a global team responsible for the monitoring platforms that support our technology estate across every region and business unit. You'll play a key role in ensuring the reliability, performance, and continuous improvement of our enterprise monitoring and alerting platforms while developing your technical expertise in a collaborative and supportive environment.

What makes this opportunity stand out?

• Be part of a global team delivering solutions that support all areas of the business.
• Work on a broad range of projects across modern monitoring, automation, and observability technologies.
• Gain exposure to new technologies while helping shape the future of our monitoring capabilities.
• Build your technical expertise while working alongside experienced colleagues across multiple regions.

A role you will love

The primary purpose of the Observability Engineer role is to deliver quality monitoring platforms and services, which the wider audience can access to leverage and gain insight into their infrastructure and application performance and capacity through well-designed and maintained monitoring platforms.

You will have the opportunity to operate on a fully remote basis and manage your work and time as you see fit.

Some key responsibilities:

• Fulfil day-to-day tasks, as allocated, and provide technical guidance across the team, management, and business stakeholders globally
• Technical management and maintenance of Computershare monitoring toolsets.
• A core responsibility of the role is to ensure the Monitoring Engineer is providing input into the technical direction, monitoring standards, policies, and reporting on the services we provide.
• Working closely with key internal stakeholders, the Monitoring Engineer is to ensure their requests are met and communication on the delivery of services is reset to agreed dates.
• Other Systems Management duties or tasks, as assigned by management, will occur on this high-demand team; therefore, flexibility in the role will be required to be successful.

What will you bring to the role?

You will have strong working experience with advanced monitoring concepts, application monitoring, infrastructure monitoring, automation, good troubleshooting skills, and reporting.

It would be great if you have experience working with peers and stakeholders across various global locations, as you will need to collaborate effectively to ensure we are delivering what is required for our customers and the business.

Other key skills required for the role include:

• Enterprise Systems Monitoring, spanning infrastructure, Application Performance Monitoring, and modern log-style tooling
• Automation of processes (e.g., scripting, Azure Automation)
• Experience coding
• Client/Server technologies, with a core focus on Microsoft Server technologies
• LAN/WAN/Internet/Extranet network technologies
• Service Desk ticketing systems (e.g., ServiceNow)

Non-Technical Skills:

• Keeps knowledge up to date, is a technical resource for others, follows technology practices and standards.
• Able to follow set processes & procedures and highlight potential improvements (inc. Change Management)
• Analytical with excellent problem-solving skills

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

#IND-Hybrid

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About the Team

Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.