Start Date: 11 January 2027




Location: Lancaster - Applicants will travel up to 90 minutes (approximately) from their home address to visit our customers.




Salary & Rewards

• £28,665 per annum (based on a 40-hour week)


• £4,200 annual car allowance


• Uncapped monthly bonus


• Minimum earning potential: £32,865 per annum (including car allowance)


• No warrant work involved

Is this role for you?



Do you:

• Hold a full UK driving licence and have access to your own vehicle?


• Enjoy working independently, outdoors, and meeting people face-to-face?


• Value flexibility and autonomy in your working day?

If so, we'd love to hear from you.




About the Role



As a
Field Collections Agent , you'll represent Orbit, visiting customers in their homes to help them address outstanding balances and identify sustainable solutions. This is a customer-focused role where empathy, communication, and problem-solving skills are essential.




Your Responsibilities as a Field Collections Agent



Working independently, you will:

• Visit customers to discuss outstanding arrears and available payment options.


• Manage both regulated and non-regulated accounts.


• Process payments and arrange suitable repayment plans.


• Reconnect customers with relevant client services and support.


• Explain the potential consequences of continued non-payment.


• Update account outcomes in real time using an Orbit-issued iPad.

Working Hours

• Flexible 40-hour working week


• Shift patterns covering 8:00am to 8:00pm, Monday to Friday


• Option to condense hours into a 4-day working week

Benefits

• 31 days holiday (including bank holidays and December shutdown)


• Fuel card for business mileage


• Referral bonus scheme


• Uncapped monthly bonus scheme (typically £200-£400)


• Comprehensive 4-week induction programme


• Access to Medicash health cash plan


• Employee Assistance Programme (EAP)


• Employee networking groups


• Monthly online team events, competitions, and fundraising activities


• "Moments that Matter" recognition awards


• Additional voucher and prize incentives throughout the year

Essential Requirements for our Field Collections Agents

• Clear criminal record


• No CCJs, IVAs, or bankruptcies within the last six years


• Full UK driving licence with no more than six penalty points


• Access to your own vehicle


• Comfortable using technology and working independently in the field

Important Information



As Orbit operates within a regulated environment, all successful candidates will be required to undergo:

• A basic criminal records check


• Credit & reference check

Please note we are unable to progress applications where a CCJ, IVA, or bankruptcy appears on a credit file, or where applicants do not have the right to work in the UK.