Head of Client Delivery - Outsourced Finance

Department: Business Services

Employment Type: Full Time

Location: Leeds

Description

About Us

Build something exceptional, with us... Our ambition is clear and openly bold.

Armstrong Watson is on a journey to more than double our turnover by 2030, through disciplined organic growth, the attraction of outstanding talent, and the selective acquisition of like-minded firms.

But growth alone is not the goal.
Reputation is.
And reputation is earned, not inherited.

Our strategic intent is simple to say and hard to deliver.
To become the most respected adviser to privately owned businesses in the North and the UK.

The firm business owners talk about.
The firm lawyers and bankers recommend without hesitation.

To achieve this, we are building the best Accounting and Financial Advisory firm to deal with, not just in the North, but across the UK. Exceptional service, deep expertise, trusted relationships, and absolute reliability define everything we do. These are not slogans; they are standards we hold ourselves to every day.

At our core, we exist for one reason, to help our clients achieve prosperity, a secure future, and peace of mind.

This strategy sets the direction.
Our people, our values-led culture, and our standards will deliver it.

We are looking for people who want more than the next job. People who care deeply about:

• Standards and professionalism
• Doing work they are proud to put their name to
• Building long-term client relationships
• Being part of a firm with real momentum and intent

If you want to grow with a business that is ambitious, values-driven, and serious about excellence, Armstrong Watson offers opportunity and expectation in equal measure.

What you will find here:

• A firm with clear direction and momentum
• Clients who value advice and relationships
• Colleagues who care about doing things properly
• A culture built on Passion, Trust, Humanity and Honesty
• Genuine opportunity to shape your career as the firm grows

This is our moment, and our vision is clear, to build something genuinely remarkable.

The Role

As a result of continued growth, we are pleased to be recruiting for a Head of Client Delivery - Outsourced Finance to join our Leeds office.
We are seeking a highly organised, driven and adaptable individual to play a pivotal role in shaping and scaling our Outsourced Finance and Fractional FD offering.

This is a unique, dual-focus role combining client-facing, chargeable delivery with internal operational leadership. The successful candidate will act as the connective tissue across the team, ensuring consistency, accountability, and operational excellence, while also delivering value directly to clients.

The main elements of this role will include:

• Acting as a central point of coordination across the Outsourced Finance team, ensuring alignment of priorities and delivery standards
• Driving accountability against agreed goals, supporting team members to meet performance and client delivery expectations
• Implementing and maintaining consistent ways of working, including: standardised processes and reporting frameworks, resource planning and utilisation oversights, and internal communications
• Taking ownership (or having significant influence) over team utilisation and capacity planning
• Ensuring an appropriate balance between chargeable delivery, internal priorities and strategic initiatives
• Building strong, trusted relationships with clients, acting as a dependable and professional point of contact
• Supporting with the onboarding of new clients, ensuring a smooth transition into service

Please note that we will not be accepting candidates from agency suppliers in connection with this vacancy.

The Candidate

In order to fulfil the responsibilities of the position, we would like candidates to be / have:

• A Full UK Driving Licence
• Experience and exposure at a senior level across different companies and sectors
• Attention to detail and experience with due diligence and analytical review
• An excellent communicator in both verbal and written forms, and be able to flex your style depending on both internal and external audiences
• An organised approach to delivering against business plans and objectives
• A track record of implementing business process improvement
• A desire to broaden experience and understand how different companies and sectors work

The Benefits

In return for your hard work helping us shape our future growth and development; we will provide a competitive salary and a positive benefits package which includes:

• Salary Sacrifice Employer Contribution Pension Scheme including Life Cover (4x salary) and Income Protection
• Competitive Annual Leave entitlement & Annual Leave Purchase Scheme allowing you to buy up to 5 additional days annual leave each year
• Smart Working Policy, giving you the ability to balance home and remote working
• Health Shield Cash Plan (cash back on a range of Health benefits and discounts on holidays, fashion and entertainment)
• Employee Assistance Programme (24/7 confidential support for wellbeing and health)
• Paid flu jabs and eye tests
• Introductory Commission Scheme (financial reward if you refer a new client)
• Employee Referral Scheme (financial reward if you refer new AW colleagues) enabling you to claim up to GBP 2,500 for each referral
• Investment towards Continuous Professional Development (CPD), which includes access to comprehensive training courses and materials
• Paid professional membership fees

In addition to all the benefits you would expect from an award winning employer, you will be given the utmost encouragement and support to develop your career further.

When you're with us... we're with you.