About the Role




Claims Handler
Birmingham




Hybrid
Permanent




About HF

People. Not just lawyers



We're not your typical law firm - we're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law.




About the team



This is what our Partner and Head of Outsourced Solutions, David, says about the role;



"As a continuously evolving, dynamic team, we proactively seek for our team members to grow and develop their skills both intrinsically within HF and extrinsically with clients to deliver better results. The HF approach is to support and empower teams to continue to build upon their existing skills, to work independently and take initiative handling their workload. We look forward to welcoming the successful candidate into our team; adding their knowledge and enthusiasm to our strong core."




What you'll be doing



The Claims department plays a crucial role in our business, handling claims whilst striving for the best customer experience in the UK insurer market. A day in the life of the Claims Handler will be extremely varied, one day you could be helping a customer solve a problem. The next you could be using your amazing listening skills to ensure your customer receives the best advice.




You will be responsible for:

• Delivering a first-class experience to customers to get their claims dealt with quickly


• Managing activity on all relevant aspects of claims to maximise cost control and to negotiate the optimum claim settlement


• You will start by managing new claim registrations (- FNOL/First Notification of Loss of Motor claims/Third Party claims) ensuring that all new claims are registered in accordance with specific service level agreements.


• Then instruct relevant suppliers/investigators at the outset of claim, validating policy cover, ensuring clauses, warranties and endorsements are considered, making an accurate liability assessment to manage customer expectations.


• Throughout you will proactively and professionally communicate with our customers and colleagues to manage expectations and achieve the most appropriate outcome, simultaneously managing insurer relationships to the highest standard.

What do I need?



Ideally, you will have a minimum of 12 months experience in a claim handling role, managing preferably a defendant or insurer caseload, as well as the below skills:

• Previous involvement using MOJ and OIC Portal's would be advantageous, but not essential.


• Effective communication/listening skills


• A can-do attitude


• The ability to operate under pressure.


• Able to assist clients in a clear, concise, friendly, and efficient way


• High level customer service skills

What's in it for you?



Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success.




You'll enjoy:



25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme

Life Insurance & Income Protection

Private Medical Insurance & Healthcare Cash Plan

Employee Assistance Programme & Digital GP services

Pension Scheme

Electric Car Scheme

Enhanced Maternity, Paternity & Adoption Leave

Hybrid & Flexible Working Options

Discounted Gym Membership & Employee Discount Hub

Flu & Eyecare Vouchers - and more!




What next?



If HF sounds like a place where you could belong, we'd love to learn more about you!