Job Description

• Part of the CFAS division


• Involved in the assessment of business interruption and other financial losses arising on behalf of clients.


• Negotiating and settlement of claims.


• Work within and part of the wider GTS team.


• Travel and undertake site visits and external meetings


• Marketing and promotion of self and business both internally and externally

• Work both externally and internally assessing business interruption and financial claims


• Receiving and reviewing and analysing financial information.


• Preparing reports commenting in detail on the review and conclusion of analytical work.


• Visiting Insurers, Reinsurers, Claimants and the Insured.


• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.


• Calculating and agreeing settlement of claims, and preparing final reports.


• Assisting in the development of less experienced staff members.


• Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.


• Maintain and update files and records keeping fully up to date on any technical or legal changes which may have a bearing on a case.


• Identifying and developing business opportunities for self and team.

• Behave in a strongly customer focused way at all times to ensure development and maintenance of client relationships


• Demonstrate personal integrity in a way which is consistent to the company's core values


• Communicate effectively by sharing, listening and exchanging information and knowledge at all levels


• Build and maintain positive working relationships


• Demonstrate a solution and action oriented style in order to deliver against targets


• Demonstrate a flexible and resilient operational style


• Demonstrated behaviours must be in close alignment with Crawford stated values: RESTORE


• Accountancy qualification


• Experience of claims / insurance would be useful


• Strong communication skills (written and verbal)


• Good customer service, organisational & communication skills


• Problem solving ability in order to recognise difficulties and take the appropriate steps to address the issues
  
  Desirable


• Quality focussed to provide a high level of customer service both internally and externally


• Ability to demonstrate high attention to detail


• Dispute and resolution handling skills in order to manage cases effectively and proactively


• Competent use of technology


• Ability to work on own initiative and within a team environment