Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

About the team

A chance to join the award-winning Gaming & Trading team at the market leader.

Are you an enthusiastic and passionate professional with a keen interest in learning and understanding the payments industry who enjoys resolving a wide range of issues in creative ways? Using a pro-active approach, you will build knowledge of company products and services. You will be responsible for driving activity across the portfolios with the Senior Relationship Manager and will be assigned against the financial targets of those accounts.

What you will be doing

• Ensure merchant is kept informed and up to date on the industry and all aspects of their business
• Act as relationship owner when Senior RM/RM is out of office or not contactable
• Update and ensure merchant records are accurate in CRM and/or relevant systems.
• Ability to translate and communicate commercial commentary on customer analytics/optimisation - both internally & externally
• Attend regular customer meetings and take responsibility for summaries and actions in CRM and to relevant stakeholders.
• Account plan understanding and delivery (per portfolio - Working with the SRM and account teams to an Agreed strategy and project plan across portfolios.
• Quarterly business reviews (4 per merchant/year) - Prepare and present to customers on a regular basis. Relaying relevant business updates and industry mandates/insights
• Collaborate with Customer Success as necessary on cross-functional merchant issues
• Act as primary merchant facing contact when Senior RM/ RM is not available.
• Responsible for own learning and development across the internal business, Vertical and customer portfolio.
• Vertical Expertise - you will be a vertical expert, keeping up to date with trends driving payments in this sector and work closely with the partnerships, innovations and product teams to ensure they are kept up to date with our customer H&L requirements.
• Support Senior RM/RM in key activities (e.g. cross-selling) to drive merchant advocacy and deepen partnership.

What you bring:

• Good understanding of Worldpay products and services
• General knowledge of financial and/or payment solutions technology including systems, applications and banking practices
• Strong communication skills, both written and verbal
• Communicates ideas both verbally and in written form via presentation in a clear, concise and professional manner appropriate to audience
• Solid decision-making and problem-solving skills
• Analytical skills are required to determine client business needs and requirements
• Ability to remain calm under various levels of pressure
• Ability to show a self-starter mentality and enthusiasm for the role
• Ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

Added bonus if you have:

• Undergraduate university qualification
• Gaming and/ or Trading experience in Industry
• Relevant payments experience
• Multi-lingual

What we offer you

• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in the payment industry
• Time to support charities and give back in your community.

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Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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