Senior Manager - Major Complex Loss

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: James Miller

Description

Division: Davies Property Claims
Department: MCL
Location: Home Based- To Cover South East UK, Home Counties M25
About the Role

As a Senior Manager within our Major & Complex Loss (MCL) team, you'll be at the forefront of handling some of the most challenging and high-value property claims in the industry. From High Net Worth portfolios to major domestic and commercial losses-including subsidence and escape of oil-you'll bring expertise, leadership, and exceptional client service to every case.

This is a role for someone who thrives on complexity, enjoys autonomy, and takes pride in delivering outstanding technical and customer outcomes. You'll be a trusted representative of Davies, working closely with prestigious clients, brokers, and policyholders while helping shape the future of our MCL offering.

What will your day look like:

Managing a diverse portfolio of High Net Worth, Major Loss, and complex property claims with precision and professionalism
Meeting and exceeding the demanding service standards of our MCL clients
Driving progress on all cases, ensuring timely, accurate, and high-quality outcomes
Applying and championing company systems, processes, and best practices
Tailoring your approach to meet the unique needs of individual clients
Producing clear, insightful, and technically robust reports and correspondence
Building strong, trusted relationships with clients, brokers, and stakeholders
Communicating proactively with all parties to keep cases moving smoothly
Working collaboratively within a high-performing team to deliver exceptional results
Supporting business development by strengthening existing relationships and identifying new opportunities
Leveraging the wider Davies Group to enhance the policyholder experience
Participating in a 1-in-3 on-call rota for out-of-hours support for a key client

#INDUKI

Knowledge and Abilities:

Proven experience in a similar loss adjusting role, ideally with exposure to High Net Worth and major losses
Progress toward (or completion of) ACILA, FCILA, or equivalent professional qualifications
Outstanding interpersonal and communication skills
A calm, dependable, and persistent approach-especially under pressure
A flexible mindset and the ability to adapt to shifting priorities
A track record of delivering high-quality technical work in a fast-paced environment
A full, clean driving licence

You'll be a key figure in delivering the exceptional service that Davies is known for. Your expertise will help clients navigate some of their most challenging moments, and your leadership will help strengthen our reputation in the complex loss arena. This is a chance to make a real impact-professionally, commercially, and personally.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan