Job Description

Redefine delivery in loss adjusting platforms by using AI as the default way of working across analysis, design, and implementation.
Focus: speed, technical depth, and hands-on execution across claims, billing, and payment flows.
Hands-on role combining:
• AI-driven analysis & specification
• Deep technical system analysis (incl. legacy VB6/VB98)

Responsibilities

AI-First Analysis & Build

• Use AI (e.g. Claude Sonnet) to generate:
• User stories
• Acceptance criteria
• Functional specs
• UI mockups
• Most work is executed through AI (manual approaches are exception)
• Accelerate analysis, specification generation, and delivery workflows using AI-assisted processes

Technical System Analysis

• Analyse complex claims & loss adjusting systems
• Backend analysis including SQL, stored procedures, data mapping and impact assessments
• Support production issue analysis, operational stability, and root cause investigations
• Produce implementation-ready technical documentation for both technical and non-technical stakeholders

Loss Adjusting Flows

• Work across:
• FNOL
• Triage & assignment
• Field adjusting
• Billing & invoicing
• Trust & payment handling
• Settlement

AI-Generated UI + Code

• Generate UI mockups using AI
• Translate mockups into working Angular code using AI
• Independently validate and refine production-ready Angular output
• Support scalable reusable component-based front-end architecture

Delivery Execution

• Work directly with engineers
• Ensure outputs are immediately buildable
• Work closely with Product Owners, business stakeholders, and developers across the delivery lifecycle
• Support sprint planning, backlog refinement, and Agile delivery workflows

Qualifications

Essential:

• Experience in loss adjusting / complex claims environments (real process exposure)
• Proven ability to generate and refine Angular code using AI
• Strong technical analysis capability (backend + database level)
• Experience with legacy system (VB6/VB96)
• Proven hands-on use of AI to generate:
  
  • Requirements
  • Specifications
  • UI mock-ups

Desirable:

• AI is used as a primary working method
• Strong technical + domain depth (not a traditional BA)
• Moves from problem → AI-generated output → implementation
• Focus on speed, clarity, and execution
• Experience collaborating with globally distributed teams across UK, Canada, Australia, and Europe

Technical Skills

• AI-assisted analysis & specification (Claude Sonnet / similar)
• Loss adjusting & claims platforms
• Legacy VB6/VB98 systems
• SQL & backend analysis
• Angular (AI-generated reusable component architecture)
• UI/UX (AI-generated workflows & mock-ups)
• Azure DevOps
• SQL Server Management Studio
• SQL Profiler
• Visual Studio Code
• Git & Git Actions
• Data mapping & impact assessment
• Stored procedure analysis

About Us

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.

With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.

Our Commitment to Inclusion

At Crawford & Company we are committed to creating an inclusive work environment. We don't just talk about diversity and inclusion; we aim to infuse it into everything we do - underpinning our strategy with three core elements:

Consciousness

Capability

Culture

We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process .

If you have an accommodation need, please email recruitment@crawco.co.uk as soon as possible to make any reasonable adjustments.

So, what are you waiting for? Apply today, we're looking forward to your application.