£40,000 - 50,000 GBP

Bonus, Pension, Benefits

Hybrid WORKING

Location: Newcastle Upon Tyne, North East - United Kingdom Type: Permanent

User Researcher

Location: Newcastle

Salary: £40,000 - £55,000 + Excellent Benefits

Company Overview

Our client is a leading digital consultancy delivering innovative technology and transformation services across both the public and private sectors. Their growing User Experience and Design practice is seeking an experienced User Researcher to help shape user-centred digital products and services for a diverse portfolio of clients.

Role Overview

This is an exciting opportunity to join a collaborative team of UX and Design specialists responsible for creating impactful, user-centred digital experiences.

As a User Researcher, you'll take ownership of planning, recruiting and conducting user research activities, helping delivery teams and stakeholders gain valuable insight into user needs and behaviours. You'll work across multiple projects and industries, influencing product direction and ensuring user-centred design principles are embedded throughout the development lifecycle.

You'll lead research programmes from recruitment and facilitation through to analysis, reporting and stakeholder playback. Working closely with designers, developers, product owners and service managers, you'll transform research findings into actionable recommendations that support the design and delivery of high-quality digital services.

What They're Looking For

• Proven experience working as a User Researcher.
• Experience planning, conducting and analysing user research activities across digital products and services.
• Strong knowledge of Government Digital Service (GDS) standards and methodologies.
• Experience working within Agile Scrum delivery teams.
• Ability to advocate for users and champion user-centred design principles across teams and stakeholders.
• Strong stakeholder engagement and communication skills, including presenting findings and recommendations.
• Experience collaborating with designers and developers to translate user insights into product requirements and improvements.
• A portfolio demonstrating user research, personas, user journeys, prototyping, user testing and UX deliverables would be highly desirable.

This is an outstanding opportunity to join a high-performing UX and Design team, work on meaningful digital transformation projects and play a key role in delivering user-centred services that make a real impact.