Join us as an Assistant Relationship Manager in Commercial Mid-Market

• This is a key role in our Relationship Management team, supporting SME customers to achieve their ambitions
• You'll have a unique opportunity to live our purpose every day and make a meaningful impact through your work
• We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room - and if you value this too, there's a place for you with us
• Although some of your time may be spent working from home, you'll also spend two days each week, or as required, working from our Poole hub to collaborate and connect with your colleagues
• This job does not meet Skilled Worker sponsorship requirements for UK locations

What you'll do

In this crucial role, you'll be assisting Relationship Managers and collaborating with your team to support SME customers, building sustainable, long-term relationships by contributing to intelligent risk taking and delivery of good customer outcomes.

You'll be contributing to a strong risk management culture, making sure we operate within established governance and processes. Building a network within the bank and maintaining strong working relationships with key stakeholders across end-to-end lending journey and product partners, you'll also be collaborating with internal and external stakeholders to progress the lending pipeline.

You'll also be:

• Carrying out meetings with our Commercial customers, helping to protect them through fraudulent and security reviews
• Providing Relationship Managers with well researched briefs and information for their customer meetings
• Supporting the management of our customer contact strategies, through diary planning and booking appointments for our Relationship Managers
• Building your banking experience by learning about systems, processes and customer products as well as developing your awareness of the Commercial Banking market
• Contributing to an inclusive and learning focussed culture which includes spending time on your own continuous professional development

The skills you'll need

To thrive in this role, you'll need the ability to collaborate and support the development of positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing.

You'll also need:

• A passion for excellent customer service
• The ability to work as a part of the team
• The ability to meet changing priorities with good organisational skills
• Good numeracy skills with a strong eye for detail
• Good communication and digital literacy skills

What else you need to know

Achieving a Certificate in Lending Skills is just one of the ways we'll help you to thrive in your role as an Assistant Relationship Manager.

A Certificate in Lending Skills is a professional qualification awarded by the Chartered Institute of Bankers that's widely recognised across our industry, and designed to equip you with the knowledge, understanding and skills relating to the commercial lending environment in our digital age.

With 18 months to complete your studies, you'll have the ability to tailor a journey to your own individual learning needs too, which will combine self-study in the form of workbooks and e-learning, and workshops.