Position Summary:

The Supervisor, Operations Processing and Transactions leads a high-volume team responsible for onboarding conversion events and establishing new accounts for primarily investment-only clients. This role oversees day-to-day operational processing, work allocation, quality control, and team performance while ensuring adherence to regulatory and SOX-related documentation requirements. The supervisor partners with stakeholders to drive operational excellence, support business growth initiatives, and create a culture focused on accountability, continuous improvement, and exceptional service. The role also plays a key part in developing crew, managing workflow priorities, and ensuring accurate and timely completion of onboarding activities.




Responsibilities:

• Lead, coach, and develop a team responsible for onboarding conversion events and new account establishment for investment-only clients.


• Manage daily workflow distribution and capacity planning to ensure timely and accurate processing of onboarding activities.


• Monitor operational metrics, productivity, quality, and service levels to identify trends and drive performance improvements.


• Ensure adherence to SOX controls, regulatory requirements, and internal policies governing account setup and documentation.


• Establish clear performance expectations, provide ongoing feedback, and conduct performance evaluations in accordance with Human Resources policies and procedures.


• Identify and implement process improvements that enhance operational efficiency, reduce risk, and improve the client onboarding experience.


• Partner with internal stakeholders across Operations, Workplace Solutions, Compliance, and other business areas to support increasing onboarding volumes and business initiatives.


• Foster a collaborative and inclusive team environment characterized by open communication, accountability, and continuous learning.


• Resolve escalated operational issues and support risk mitigation efforts through effective oversight and decision-making.


• Participate in departmental initiatives, projects, and change management efforts that improve team effectiveness and operational outcomes.

Qualifications:

• Bachelor's degree or equivalent combination of training and experience required.


• Minimum of three years of related operations, financial services, or transaction processing experience required.


• Previous experience leading people, coaching employees, or serving in a team lead capacity preferred.


• Experience managing high-volume operational workflows and meeting performance and quality objectives preferred.


• Knowledge of account onboarding, conversion processing, operational controls, and regulatory requirements preferred.


• Demonstrated ability to analyze operational data, prioritize workload, and make informed business decisions.


• Strong leadership, communication, relationship management, and problem-solving skills.


• Proven ability to drive process improvements and support organizational change in a fast-paced environment.

Special Factors




Sponsorship

Vanguard is not offering visa sponsorship for this position.




About Vanguard



At Vanguard, we don't just have a mission-we're on a mission.



To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.




How We Work



Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.