The Company

Temporary role starting ASAP for 6-12 months.

Our client is a large financial services organisation based in the South-Eastern suburbs.
Working as part of the Customer Services Team, you will be responsible for dispute resolutions, offering a high level of service to customers.

Duties will include:
* Effectively managing customer complaints in accordance with company Disputes Resolution Process
* Liaise with internal & external stakeholders including regulatory bodies such as AFCA and industry bodies such as the Australian Financial Industry Association
* To act as MBFSA, the company representative in all complaint and dispute matters
* Reporting on the statistics and figures of Disputes
* Assist in the handling of VCAT matters
* Drive continuous improvement, manage and mitigate risk by developing and enhancing guidelines as required

Your Profile

You will have some great Customer Service experience with specific exposure to resolutions management within a financial services organisation. Strong attention to detail and administration skills are essential!

2 days WFH/3 in office once training is complete.

$40/hour plus super.

Apply Today

Please send your resume by clicking on the apply button.

Reference: 06830-0013469265CG

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