This position is accountable for providing technical support to internal customers, supporting day-to-day operations of the Service Desk functions and incident management processes consistent with Service Level Agreements.This role provides accurate diagnosis, recording, prioritising and assigning incidents in order to provide the best possible outcome for the customer.
The role is also responsible for managing the diagnosis of potential issues and scheduling preventative maintenance to ensure continuity of service from Chisholm's information technology and audio-visual (AV) assets.The incumbent is a key and active participant in the Information and Technology Services (ITS) business area and provides specialist skills in the areas of customer service, problem identification and response, and incident management across all Chisholm corporate systems and environments for the IT Service Desk Team.
Qualifications EssentialDegree or relevant post graduate qualifications in information systems, information technology, computing or business or an equivalent combination of relevant skills and experience. DesirableInformation Technology Infrastructure (ITIL) foundation Certification
Skills and Experience Essential
as it applies to modern
audio-visual, video conferencing and control systems
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
