Join a leading enterprise organisation investing heavily in digital transformation, automation and AI-driven customer engagement. You'll be part of a high-performing team focused on modernising customer communications, streamlining campaign delivery processes and driving innovation through emerging technologies.
Your new role
As a Senior Business Analyst, you will play a key role in bridging business and technology teams, helping to deliver AI-enabled and automation-led initiatives that improve operational efficiency and customer experience.
Working within a collaborative Agile environment, you will lead discovery activities, facilitate workshops, analyse business processes and translate complex requirements into clear technical specifications. You'll partner closely with Product, Engineering and Architecture teams to design scalable solutions, improve workflows and support the successful delivery of customer communication and automation initiatives.
Key responsibilities include:
- Leading requirements gathering, analysis and documentation activities
- Identifying process improvement and automation opportunities across business workflows
- Facilitating stakeholder workshops and managing complex technical discussions
- Developing user stories, epics, process maps and functional specifications
- Supporting solution design, system integrations and implementation activities
- Contributing to governance, risk management and delivery reporting
- Mentoring team members and championing Agile best practices
- 5+ years' experience as a Business Analyst or Technical Business Analyst
- Strong experience delivering digital transformation, automation or platform initiatives
- Advanced requirements elicitation, process mapping and documentation skills
- Experience working in Agile environments using Jira, Confluence, Miro, Visio or similar tools
- Exposure to system integrations, APIs, data flows and customer communication platforms
- Ability to operate effectively in complex, ambiguous environments
- Excellent stakeholder engagement, communication and workshop facilitation skills
- Exposure to AI, automation platforms will be highly regarded
- Flexible hybrid and work-from-anywhere environment
- Opportunity to contribute to cutting-edge AI and automation initiatives
- Collaborative and innovative Agile culture
- Access to leading enterprise-scale transformation programs
- Attractive employee benefits and career development opportunities
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV
#3014297
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
